Returns & Exchanges

Return by Mail

IMPORTANT NOTICE: Update to our Return Policy

Online Purchases & Returns

Return Eligibility:

Items, excluding final sale, can be returned in their original condition (unworn, unwashed, unaltered, with tags attached) within 14 days of the delivery date with a valid receipt. Elite and Luxe members of our Style Rewards program can return items, excluding final sale or exchange-only items, in their original condition within 30 days of the delivery date with a valid receipt.

Return Methods:

In-Store Returns: We offer free returns at any of our stores (excluding liquidation stores).

Mail Returns: A flat fee of $10.00 will be deducted from your refund.

Final Sale Items (Not Eligible for Returns, Exchanges or Price Adjustments):

Intimates, shapewear, earrings, hats, slippers, hosiery

Swimwear (unless hygienic lining remains attached)

Gift cards & eGift cards

Occasion wear/evening dresses (must have the “Thank you” tag attached)

Items purchased at a 50% discount, or more, are FINAL SALE and are NOT ELIGIBLE for returns, exchanges, or price adjustments.

Refunds:
Upon receipt and approval of your return, we will refund the merchandise cost plus applicable taxes to your original payment method. (If paid with a physical gift card, you will be sent an eGift card to your email address). Please allow up to 10 business days for the refund to appear in your account.

Return Process (By Mail - $10.00 Fee Plus Tax):

1. Access the self-serve returns portal here or log in to your account and go to Order History.

2. Select the item(s) from your order that you wish to return.

3. Provide the reason for the return and submit. You'll promptly receive an email with a return shipping label. Make sure to pack the order securely and then drop it off at any Canada Post location. For your convenience, we ship using resealable packages. Regarding the shipping label, you can either print the slip or present the QR code from the return email at Canada Post.

4. A flat fee of $10.00 plus tax will be deducted from your refund.

Return Process (In Store - Free):

Returns can be made at any of our stores (excluding liquidation stores) at no extra cost. Locate your nearest store here.

*Please note: A packing slip is not required for in-store returns. Simply provide your order number

In-Store Purchases & Returns

Return Eligibility:
Items, excluding final sale or exchange-only items, can be returned in their original condition (unworn, unwashed, unaltered, with tags attached) within 14 days of purchase with a valid receipt. Elite and Luxe members of our Style Rewards program can return items, excluding final sale or exchange-only items, in their original condition within 30 days of purchase with a valid receipt.

Return Locations:
Returns are accepted at any of our stores (excluding liquidation stores).

Final Sale Items (Not Eligible for Returns, Exchanges or Price Adjustments):

  • Intimates, shapewear, earrings, hats, slippers, hosiery
  • Items purchased at liquidation stores
  • Swimwear (unless hygienic lining remains attached)
  • Gift cards
  • Occasion wear/evening dresses (must have the “Thank you” tag attached)
  • Items purchased at a 50% discount, or more, are FINAL SALE and are NOT ELIGIBLE for returns, exchanges, or price adjustments.


Refunds:
Returns meeting the criteria will receive a full refund to the original payment method within 14 days of purchase upon presenting a valid receipt.

Price Adjustments:

Upon presentation of a valid receipt, we will grant one price adjustment within 14 days of the original purchase date. A credit will be issued to the original method of payment

Items Not Eligible for Price Adjustments:

  • Items purchased using a promotional discount code
  • Final Sale items

FAQ

How do I return my order?

By Mail

1. To initiate a return, you can make a request here.

If you have an account, you can also start the return process from there. Sign in and go to the Order History section and select the order with the items you want to return.

If you don't have an account, simply click "Start a Return" at the bottom of the page and provide your information.

2. On the return page, choose the items you want to return and the reason for the request. Review your information by clicking "Review Return," and confirm your request by clicking "Process Return."

3. You'll receive an email that includes your shipping label and instruction for completing your return. Please note that a flat shipping fee of $10.00 plus tax will be deducted from your refund.

*Please note: You don't need to print the shipping label. You can simply present the QR code from the return email at a Canada Post location.

Returns that do not comply with the return requirements will be sent back to the original shipping address on the order. If this package remains unclaimed, we will not issue a refund. Any shipping costs will be at the purchaser’s expense.


In Store

You can visit one of our Laura or Melanie Lyne stores (excluding liquidation stores) to return or exchange your items. Find the nearest store.

A packing slip is not required for in-store returns. Simply provide your order number from the order confirmation email and our associates will take care of the rest.


What is the Return & Exchange Policy on www.melanielyne.com?
  • Regular-Priced Merchandise

    Returns

    You have up to 14 days from the date of delivery to request a full refund. The refund will be issued in the original payment method.

    Exchanges

    Unfortunately, we cannot process exchanges online. To exchange an online order, visit one of our stores or call our Customer Care team for assistance at 1-877-973-8638.

  • Sale Merchandise

    Returns

    Items marked as final sale are not eligible for returns or exchanges.

  • Final Sale Merchandise
    Final sale merchandise is not refundable or exchangeable:
  • Intimates, shapewear, earrings, hats, slippers, hosiery
  • Swimwear (unless hygienic lining remains attached)
  • Gift cards & eGift cards
  • Occasion wear/evening dresses (must have the “Thank you” tag attached)
  • Items purchased at a 50% discount, or more, are FINAL SALE and are NOT ELIGIBLE for returns, exchanges, or price adjustments.
What's the in-store Return & Exchange Policy?
  • Regular-Priced Merchandise

    Returns

    You have up to 14 days from the date of purchase to return your item and receive a refund in the original payment method at any of our stores (excluding liquidation stores).Find the nearest store.

    Exchanges

    We don’t offer exchanges in store.

  • Sale Merchandise

    Items marked as final sale cannot be returned or exchanged.

  • Final Sale Merchandise
    Final sale merchandise is not refundable or exchangeable:
  • Intimates, shapewear, earrings, hats, slippers, hosiery
  • Items purchased at liquidation stores
  • Swimwear (unless hygienic lining remains attached)
  • Gift cards
  • Occasion wear/evening dresses (must have the “Thank you” tag attached)
  • Items purchased at a 50% discount, or more, are FINAL SALE and are NOT ELIGIBLE for returns, exchanges, or price adjustments.
What's the usual turnaround time for returns?

Returns typically take about 5 business days to process after we receive them at our fulfillment centres. Once processed, it may take up to 7 business days for the refund to show up on your original payment method.

What happens if the tags are removed or the item is washed? Can I still return/exchange it?

Unfortunately, we will not be able process a return or exchange if the tags are removed, including the “Thank you” tag attached to occasion wear/evening dresses.

Can I return an order I purchased through Sezzle?

If you made your purchase using Sezzle, here's how the return works:

- If you've paid off all your Sezzle installments, you'll receive a full refund through Sezzle once our fulfillment centre receives and processes your return.

- If you've partially paid off your Sezzle installments and are returning your complete order, the payments you've made so far will be refunded to you, and the remaining pending payments will be cancelled.

- If you've partially paid off your Sezzle installments and are partially returning the order, any future payments that apply to more than the cost of the items you're keeping will be cancelled. You'll receive a refund for the difference in the cost of your returned items.

After the refund, Sezzle will send you an email with details about your refund and the cancellation of your payment plan.

Can I return an order to Laura or Melanie Lyne liquidation store?

Unfortunately, returns can only be processed at regular Laura or Melanie Lyne stores, not at our liquidation stores. Find the nearest store

Can I return multiple orders in the same package?

Unfortunately, you can only return one order at a time. However, if you've received your order in multiple shipments, you can return items from those shipments in the same package.

Can I return a Laura or Melanie Lyne item I received as a gift?

You can exchange a Laura or Melanie Lyne item you received as a gift within 14 days from the purchase date. Please note, gift items can only be exchanged at our stores (excluding liquidation stores) by presenting the gift receipt.

What's your policy on damaged items?

If you've received damaged merchandise, send us pictures of the item the day it was delivered and contact Customer Care here.

I placed an order using a coupon and I'd like a refund. Can I use this coupon again for another purchase?

Unfortunately, you cannot use the same coupon or promotion for another purchase. If you'd like to return some merchandise, we'll simply subtract the value of the coupon or promotion from your existing order.

Questions?

For any other issues or inquiries, please contact our customer service team at 1-877-973-8638, or here. We're available from Monday to Friday, from 8 am 8 pm EST, and on Saturday and Sunday, from 9 am to 5 pm EST.