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Return Policy
We get it— now and then, we have a change of heart. That’s why we make returns easy and hassle-free. Fashion should be fun, and we’re here to keep it that way.
ONLINE PURCHASES: RETURN CONDITIONS
Items must be in their original condition: unworn, unwashed and unaltered.
All original tags must be attached.
A valid receipt must be presented.
REGULAR PRICED MERCHANDISE (Excluding evening dresses, cocktail dresses, formal jumpsuits and final sale items)
Within 14 days of the shipped date, items can be returned to any store, or by mail, for a refund to the original method of payment.
Within 21 days of the shipped date, items can be returned to any store, or by mail, for a refund on a gift card.
No returns will be accepted after 21 days.
EVENING DRESSES, COCKTAIL DRESSES AND FORMAL JUMPSUITS
Within 14 days of the shipped date, items purchased at regular price or at a discount of less than 40%, regular priced and sale items purchased at a discount of less than 40% can be returned to any store, or by mail, for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after No refunds will be issued after 14 days.
Items are final sale if the “Thank You” tag is removed.
SALE MERCHANDISE
Within 14 days of the shipped date, items purchased at a discount of less than 40% can be returned to any store, or by mail, for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after No refunds will be issued after 14 days.
FINAL SALE MERCHANDISE
Items purchased at a discount of 40% or more.
Intimates, shapewear, earrings, hats, slippers and hosiery.
Items purchased at liquidation stores.
Swimwear if the hygienic lining is removed.
Gift cards.
Evening dresses, cocktail dresses, and formal jumpsuits, if the “Thank You” tag is removed.
RETURN METHODS:
In-Store Returns: We offer free returns at any of our stores (excluding liquidation stores).
Mail Returns: Shipping is prepaid for your convenience, and a flat fee of $10.00 plus tax will be deducted from your refund.
RETURN BY MAIL
Completing your return by mail is simple. Click here to login to our return portal and follow the instructions OR login to your account, click “start a return” and follow the simple instructions on the screen.
You'll promptly receive an email with a return shipping label/QR code.
The return email will give you two options: (1) print the return label, package your item(s), and drop it off at any Canada Post location. For your convenience, we ship using resealable packages; OR (2) skip the printer, simply present the email (which includes a scannable QR code) at any Canada Post location, and they will print our label for you.
Shipping is prepaid for your convenience, and a flat fee of $10.00 plus tax will be deducted from your refund.
RETURN IN STORE (FREE)
Returns can be made at any of our stores (excluding liquidation stores) at no extra cost. Locate your nearest store here.
*Please note: A packing slip is not required for in-store returns. Simply provide your order number.
IN STORE PURCHASES: RETURN CONDITIONS
Items must be in their original condition: unworn, unwashed and unaltered.
All original tags must be attached.
A valid receipt must be presented.
REGULAR PRICED MERCHANDISE (excluding evening dresses, cocktail dresses, formal jumpsuits and final sale items)
Within 10 days of the purchase, items can be returned to any store for a refund to the original method of payment.
Within 21 days of the purchase, items can be returned to any store for a refund on a gift card.
No returns will be accepted after 21 days.
EVENING DRESSES, COCKTAIL DRESSES AND FORMAL JUMPSUITS
Within 10 days of the purchase, items purchased at regular price or at a discount of less than 40% can be returned to any store for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after 10 days.
Items are final sale if the “Thank You” tag is removed.
SALE MERCHANDISE
Within 10 days of the purchase, items purchased at a discount of less than 40% can be returned to any store for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after 10 days.
FINAL SALE MERCHANDISE
Items purchased at a discount of 40% or more.
Intimates, shapewear, earrings, hats, slippers and hosiery.
Items purchased at liquidation stores.
Swimwear if the hygienic lining is removed.
Gift cards.
Evening dresses, cocktail dresses, and formal jumpsuits, if the “Thank You” tag is removed.
FAQ
How do I return my order?
RETURN BY MAIL
Completing your return by mail is simple. Click here to login to our return portal and follow the instructions OR login to your account, click “start a return” and follow the simple instructions on the screen.
You'll promptly receive an email with a return shipping label/QR code.
The return email will give you two options: (1) print the return label, package your item(s), and drop it off at any Canada Post location. For your convenience, we ship using resealable packages; OR (2) skip the printer, simply present the email (which includes a scannable QR code) at any Canada Post location, and they will print our label for you.
Shipping is prepaid for your convenience, and a flat fee of $10.00 plus tax will be deducted from your refund.
RETURN IN STORE (FREE)
Returns can be made at any of our stores (excluding liquidation stores) at no extra cost. Locate your nearest store here.
*Please note: A packing slip is not required for in-store returns. Simply provide your order number.
What is the Return Policy on www.melanielyne.com?
ONLINE PURCHASES: RETURN CONDITIONS
Items must be in their original condition: unworn, unwashed and unaltered.
All original tags must be attached.
A valid receipt must be presented.
REGULAR PRICED MERCHANDISE (Excluding evening dresses, cocktail dresses, formal jumpsuits and final sale items)
Within 14 days of the shipped date, items can be returned to any store, or by mail, for a refund to the original method of payment.
Within 21 days of the shipped date, items can be returned to any store, or by mail, for a refund on a gift card.
No returns will be accepted after 21 days.
EVENING DRESSES, COCKTAIL DRESSES AND FORMAL JUMPSUITS
Within 14 days of the shipped date, items purchased at regular price or at a discount of less than 40%, regular priced and sale items purchased at a discount of less than 40% can be returned to any store, or by mail, for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after No refunds will be issued after 14 days.
Items are final sale if the “Thank You” tag is removed.
SALE MERCHANDISE
Within 14 days of the shipped date, items purchased at a discount of less than 40% can be returned to any store, or by mail, for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after No refunds will be issued after 14 days.
FINAL SALE MERCHANDISE
Items purchased at a discount of 40% or more.
Intimates, shapewear, earrings, hats, slippers and hosiery.
Items purchased at liquidation stores.
Swimwear if the hygienic lining is removed.
Gift cards.
Evening dresses, cocktail dresses, and formal jumpsuits, if the “Thank You” tag is removed.
What's the in-store Return Policy?
IN STORE PURCHASES: RETURN CONDITIONS
Items must be in their original condition: unworn, unwashed and unaltered.
All original tags must be attached.
A valid receipt must be presented.
REGULAR PRICED MERCHANDISE (excluding evening dresses, cocktail dresses, formal jumpsuits and final sale items)
Within 10 days of the purchase, items can be returned to any store for a refund to the original method of payment.
Within 21 days of the purchase, items can be returned to any store for a refund on a gift card.
No returns will be accepted after 21 days.
EVENING DRESSES, COCKTAIL DRESSES AND FORMAL JUMPSUITS
Within 10 days of the purchase, items purchased at regular price or at a discount of less than 40% can be returned to any store for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after 10 days.
Items are final sale if the “Thank You” tag is removed.
SALE MERCHANDISE
Within 10 days of the purchase, items purchased at a discount of less than 40% can be returned to any store for a refund on a gift card.
No refunds will be issued to the original method of payment.
No returns will be accepted after 10 days.
FINAL SALE MERCHANDISE
Items purchased at a discount of 40% or more.
Intimates, shapewear, earrings, hats, slippers and hosiery.
Items purchased at liquidation stores.
Swimwear if the hygienic lining is removed.
Gift cards.
Evening dresses, cocktail dresses, and formal jumpsuits, if the “Thank You” tag is removed
What's the usual turnaround time for returns?
Returns typically take about 5 business days to process after we receive them at our fulfillment centres. Once processed, it may take up to 7 business days for the refund to show up on your original payment method.
What happens if the tags are removed or the item is washed? Can I still return it?
Unfortunately, we will not be able process a return or exchange if the tags are removed, including the “Thank you” tag attached to occasion wear/evening dresses.
Can I return an order I purchased through Sezzle?
If you made your purchase using Sezzle, here's how the return works:
- If you've paid off all your Sezzle installments, you'll receive a full refund through Sezzle once our fulfillment centre receives and processes your return.
- If you've partially paid off your Sezzle installments and are returning your complete order, the payments you've made so far will be refunded to you, and the remaining pending payments will be cancelled.
- If you've partially paid off your Sezzle installments and are partially returning the order, any future payments that apply to more than the cost of the items you're keeping will be cancelled. You'll receive a refund for the difference in the cost of your returned items.
After the refund, Sezzle will send you an email with details about your refund and the cancellation of your payment plan.
Can I return an order to Laura or Melanie Lyne liquidation store?
Unfortunately, returns can only be processed at regular Laura or Melanie Lyne stores, not at our liquidation stores. Find the nearest store
Are shipping fees refundable?
All shipping costs are non-refundable.
Can I return multiple orders in the same package?
Unfortunately, you can only return one order at a time. However, if you've received your order in multiple shipments, you can return items from those shipments in the same package.
Can I return a Laura or Melanie Lyne item I received as a gift?
You can exchange a Laura or Melanie Lyne item you received as a gift within 14 days from the purchase date. Please note, gift items can only be exchanged at our stores (excluding liquidation stores) by presenting the gift receipt.
What's your policy on damaged items?
If you've received damaged merchandise, send us pictures of the item the day it was delivered and contact Customer Care here.
I placed an order using a coupon and I'd like a refund. Can I use this coupon again for another purchase?
Unfortunately, you cannot use the same coupon or promotion for another purchase. If you'd like to return some merchandise, we'll simply subtract the value of the coupon or promotion from your existing order.
Questions?
For any other issues or inquiries, please contact our customer service team at 1-877-973-8638, or here. We're available from Monday to Friday, from 8 am 8 pm EST, and on Saturday and Sunday, from 9 am to 5 pm EST.