Frequently asked questions

Products

How can I search for specific merchandise?

You can either enter a style number (e.g. 3030103-0833) or something more descriptive, such as "Evening Dress," into the keyword search box at the top right of the screen. On the search results page, you can then use the "Filter By" tool to locate styles with specific colours, sizes and price points.

Do you have a size chart that can help me better understand your size conversions?

We have a size chart link available on each product page.

How accurate are the colour swatches displayed on your website?

While the colours displayed on our website are accurate, please be advised that all colours may vary slightly from one computer monitor to another.

I found an item online, but my size is unavailable. Will it ever be back in stock?

Unfortunately, we have a limited quantity of all items each season. Not all items that sell out will be replenished. You're welcome to check the in-store inventory on a specific item directly on our product page or by contacting our Customer Service at 1-877-973-8638.

I found an item in one of your stores, but I can't find it on your website. Why is that?

The merchandise selection on our website may vary from our stores. Please call our Customer Service at 1-877-973-8638, or send an email to contact@melanielyne.com and we'll be happy to try to locate any item for you. You can also call any store directly to check inventory. Using our store locator, you can easily find a store's phone number, opening hours and directions from your location.