Frequently asked questions

Payment & Billing

What are the Melanie Lyne's online payment options?

We accept all major credit cards (American Express, Visa and MasterCard), as well as PayPal and your Style Rewards.

Is it safe to use my credit card?

Absolutely. Here at Melanie Lyne we take the security of your online shopping very seriously. We use Secure Sockets Layer (SSL) technology to create a secure environment for internet transactions. SSL technology encrypts data (such as the card number and expiry date) and only allows Laura to decode the information. If you're still not comfortable with shopping online you can place your order over the phone. Please call customer service at 1-877-973-8638 from Monday to Friday 9 AM - 9 PM EST.

When will my credit card be charged?

Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will then be charged when the order is shipped.

Why was my credit card declined?

A common reason for a credit card being declined is because your billing address does not match the information your financial institution has on file. If your order still cannot be processed then we advise you to change your payment method. If the problem persists please call your financial institution.

Can Store Credits be used on www.melanielyne.com?

No, store credits cannot be used online or over the phone. The credits can only be redeemed in stores. Please click here to find a store closest to you.

What sales tax will I be charged on my order?

You will be charged a sales tax based on your shipping address. The shipping charges will also be subject to sales taxes. The final amount of sale taxes will be shown to you during checkout at the billing and review step.